Support Request


If you have any questions about the connection, commissioning, operation or programming of our drives, we will be happy to assist you. Simply create a support ticket using the form below. You can then provide us with the initial information about your request so that we can provide you with the best possible support when you first contact us. Our support team will get in touch with you by email or phone during our support hours.

Our support hours:

• Monday to Thursday: 8:00 am. to 4:00 pm. CET
• Friday: 8:00 am. to 12:00 pm. CET

Remote Maintenance
With TeamViewer you offer us the possibility of remote maintenance. You can download TeamViewer here. 

The first 90 minutes are included per support case, further support is charged on an hourly basis. We are also happy to offer you individual hourly packages, which will of course only be invoiced on a time and material basis.
Telephone

If you have any questions about your existing ticket or prefer to contact us by phone, you can also contact us via our support hotline: +49 (0) 7703 930 322

Your technical support request

If customer number is not available
Here you have the possibility to upload attachments to your inquiry. If available, please provide us with a picture of the motor nameplate.

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Product details

Please fill out the known fields
Product details can be taken from the nameplate / For new nameplates with 2D code, additional information such as the FW version can be read out with the Dunkermotoren NameplateApp
The sales order number can be found in the order documents, if available
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